Shipping
Shipping costs to the
Peninsula and Balearic Islands are free for orders over 50 €. For orders
under 50€ they will be 4.99 €.
For shipments to Europe, the
shipping costs will amount to 7.99€
For international shipments,
Canary Islands, Ceuta or Melilla, the price will be assigned automatically when
placing the order, but it will be necessary to indicate the buyer's ID to
carry out the export. For furniture shipping, the rates will be specified for
each item.
If you decide to pick up your
purchase in our stores, the shipping costs will be free. You can pick up the
merchandise starting from the following 24 hours
Except for technical errors in our
system, products that are in stock and whose order is confirmed and
validated correctly will be delivered within a maximum period of 72 hours
through the courier company (weekends and holidays not included). It will be
understood as a confirmed and validated order when the payment has been
validated.
Returns
The customer has 14 days
from the date of receipt of the order to return any item. For hygiene
reasons, personal or intimate use products, as well as all types of
extensions, wigs, combs, and brushes are excluded from this return guarantee.
To make a return, you must
take into account the following:
- Returns are not accepted for personal or intimate use products, as well as all types of extensions, wigs, combs, and brushes; for hygiene reasons given their nature.
- Returns must be authorized in advance by K-PPEL PROFESSIONAL staff. To do this, you must send us an email (to keep a reliable record) indicating the order number and the reasons for the return. Once we receive the email, we will inform you by the same means of the steps to take.
- In case of return, the product must be presented in perfect condition, without having been used or handled, in its original packaging including warranties, labels, and instructions for use and if applicable, with all its original accessories. The shipping cost to our warehouses will be borne by the customer as long as the reasons are not K-PPEL Profesional SL's responsibility.
- When the return is made in any of our stores, it will be essential to present the receipt or invoice of the product to be returned. If it is done through an agency, mail, or any other means, a copy of the receipt or invoice will be included in the shipment with the product.
- The refund will be made in a voucher valid for a single purchase in the online store of K-PPEL Profesional SL.
If upon receiving the order, the customer detects any error in the received merchandise or if it is visibly damaged, they will indicate it in writing on the carrier's receipt and notify K-PPEL Profesional SL within 24 hours by contacting customer service at 986 236 553 or by email at tienda@k-ppel.com. In any case, the customer must verify that the merchandise has been delivered in perfect condition. Claims made more than 24 hours after delivery will not be processed.
